Legal
Refund & Cancellation Policy
Rules for deposits, cancellations, rescheduling, and refunds on coaching engagements with Automationplatform.
Eligibility overview
Refunds depend on the engagement type and how much work has already started. This policy applies to coaching sessions, document reviews, and consultations described on this website — not to products, subscriptions, or shipped goods.
Timeframe to request a refund
Contact us at info@automationplatform.digital within 14 days of payment for unused engagements, or as soon as you know you cannot attend a scheduled session. Requests after the engagement window closes are assessed case by case.
Full refunds
A full refund is available if we cancel an engagement and cannot offer a suitable alternative date, or if you cancel a single consultation or review before we begin document work or the scheduled session, with at least 48 hours’ notice.
Partial refunds
For flagship application coaching, if you cancel after the document sprint has started but before interview labs, we refund the unused portion after deducting work already performed (typically the deposit covers discovery and document hours already delivered). Exact amounts are confirmed in writing.
Non-refundable items
- Completed sessions, completed document reviews, and delivered written feedback
- Deposits once discovery and document work have begun, except as noted under partial refunds
- No-shows without notice for scheduled video or in-person sessions
Cancellation and rescheduling
You may reschedule a session once at no charge with at least 24 hours’ notice. Later changes may forfeit that session slot. Repeated rescheduling that prevents completing an engagement within the agreed window may lead to closure of the engagement with fees retained for work already delivered.
Deposits
Flagship coaching deposits reserve your start date and cover early discovery and document preparation. Deposits become non-refundable once those stages begin, subject to the partial-refund rules above.
Work already started
Annotated CVs, drafted Anschreiben, and interview feedback already shared with you remain yours to keep. Fees for that work are not returned.
Refund process and timing
Approved refunds are processed to the original payment method within 14 business days of approval. You will receive email confirmation when the refund is initiated.
How to request
Email info@automationplatform.digital with your name, engagement type, payment date, and reason. Phone: +4906420803658.